PROTECTION OF PERSONAL INFORMATION
Definitions
Personal information: any information that directly or indirectly identifies a natural person.
Storage: secure storage of personal information for as long as required.
Destruction: permanent deletion, elimination, or erasure of personal information.
Anonymization: the process of modifying personal information in such a way as to no longer allow, at any time and in an irreversible manner, the direct or indirect identification of the individuals concerned.
De-indexing personal information: removing information from search engines, making it less visible, but still directly accessible.
OUR COMMITMENT
We are committed to respecting the privacy of any personal information, any information that relates to a natural person and allows that person to be identified, directly or indirectly, that is entrusted to us, including during the use of this website, and are committed to maintaining the confidentiality and security of any personal information entrusted to us.
Coval undertakes at all times to protect the personal information it holds and to respect its confidentiality. The collection, use or disclosure of personal information will at all times be carried out in compliance with applicable laws and in accordance with the following guidelines:
- Personal information is only collected with the consent of the individual concerned, unless exempted by law.
- Personal information is kept strictly confidential.
- Personal information is used only for the purposes for which it was collected.
- Personal information will be destroyed, de-identified or made anonymous when it is no longer required for the identified purposes or when it is no longer required by law.
- Personal information will be made available upon request.
INFORMATION GATHERING
At Coval, we collect the data necessary to provide our services and advice, as well as all the information required to complete a full transaction, i.e., an order, through delivery and ending with an invoice.
What personal information do we collect?
This may include first name, last name, postal address, billing address, e-mail address, telephone number, language preference, year of birth, number of sales, dollars spent, product purchased or other. In addition, in the context of web browsing, they may include demographic data, geographical data, pages consulted, time spent consulting content, user origin or other.
How do we collect some of your information and why?
There are certain services you may be able to take advantage of, or you may want to put in requests that will require us to collect some of your personal information. Here are a few examples:
- To order a product on our website or on one of our partners’ platforms.
- To enter a contest or promotion or receive a prize or coupon.
- When you request information about our products and services.
- If you wish to have access to certain advanced resources (white papers, special reports, etc.).
- When you subscribe to our newsletter to receive information from us.
- When you apply or submit your CV to apply for one of our job offers.
To achieve these objectives, we may collect your information by various means, such as:
- Fill in a form on our website or that of a partner to:
- – Request information or a quote.
- – Subscribe to our newsletter or enter a contest.
- – Submit a CV.
- – Etc.
- Order products online via an e-commerce platform (coval.ca or a partner site such as Amazon or PayPal) or at the counter.
- Request your information by e-mail or via one of our partners’ messaging applications.
- Request your information by phone or via an instant messaging application.
- Receive your information by mail or hand-delivered to one of our employees.
- Use of anonymous navigation data collection technologies such as Google Analytics.
BROWSER COOKIES
When you browse the Coval website, by default we do not collect any information except that which is “necessary” to operate the website. For all other information, i.e., “Analytical,” “Advertising” or “Unclassified,” you must expressly give your consent, either by clicking on “Accept all” or by customizing your choices using our “CookieYes” consent management application.
You can change your consent preferences at any time by clicking on the blue cookie in the bottom left-hand corner of your screen. Please note that this information is anonymous and is only used to improve your browsing experience.
USE OF PERSONAL INFORMATION
Except where permitted or required by law, we use the personal information provided to us only for the identified purposes for which it was collected and will not use it for any other purpose without the consent of the individual concerned.
From time to time, we may ask other members of our group or third-party service providers to assist us in managing our information technology systems used to process personal information. We will only disclose personal information to such third-party service providers once we are satisfied that (i) adequate levels of protection are in place to protect the integrity and security of any personal information processed; and (ii) applicable privacy legislation is duly complied with. These measures may include the use of standard contractual clauses specifying the confidentiality of personal information and the purposes identified.
DISCLOSURE OF PERSONAL INFORMATION
From time to time, we may ask other members of our group or third-party service providers to assist us in managing our information technology systems used to process personal information. We will only disclose personal information to such third-party service providers once we are satisfied that (i) adequate levels of protection are in place to protect the integrity and security of any personal information processed; and (ii) applicable privacy legislation is duly complied with. These measures may include the use of standard contractual clauses specifying the confidentiality of personal information and the purposes identified.
We may also be required to disclose personally identifiable information in response to legal process, for example, pursuant to a court order or subpoena, at the request of a law enforcement agency, or when we deem it necessary to investigate, prevent or act against unlawful activities, and otherwise when required by law.
Please note that some of our partners, applications, or systems with which we work are located outside Quebec. It is therefore possible that some of your information may be disclosed outside Quebec.
SAFETY MEASURES IN PLACE
We give particular importance to the security of the personal information we collect and take reasonable steps to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, modification or destruction. Any person authorized by us who has access to personal information must respect its confidentiality.
Furthermore, we work with recognized cybersecurity partners to ensure that your browsing experience is safe against any potential threat or computer indiscretion.
RIGHTS AND PROCEDURES FOR EXERCISING RIGHTS
You have the right to withdraw or modify your previously given consent, request access to or modification of your personal information, make a complaint, request the de-indexation or deletion of your personal information, or request the portability of your personal information.
In order to initiate procedures to exercise your rights in relation to personal information, please contact us using the contact information below and we will respond within a reasonable time. Please note that we may be required to retain certain information by law or for legitimate business purposes.
Please note that if you exercise the above rights, for security and confidentiality reasons, we will need to ask you to provide information that will allow us to determine your identity.
OUR RESPONSIBILITY FOR EXTERNAL LINKS
We may provide links to external resources or other websites, including but not limited to social media sites such as Facebook. If you follow these links, you must use these sites in accordance with their applicable use and privacy policies. In addition, we cannot be responsible for the collection, use and processing of any personal information you may provide on these websites.
DATA PRIVACY MANAGER
Any comments, requests or complaints concerning our privacy practices may be addressed to our Data Privacy Manager at the following address:
Position: Data Privacy Manager
E-mail: [email protected]
WEBSITE CONDITIONS OF USE
The coval.ca website is owned and operated by Maison D.F. Inc. (“Coval”), whose head office is located at 1605 boul. Varennes, Qc, J3X 1P7. You unconditionally agree to be bound by these Terms of Use (the “Terms of Use”) and all applicable laws by accessing or browsing this website. When creating or confirming your customer account, you will be asked to confirm accepting the Terms of Use then in effect. If you do not agree with the Terms of Use, please do not visit the website.
Coval reserves the right, at any time and at its sole discretion, to modify, add, or remove any part of these Terms of Use. It is your responsibility to regularly review the Terms of Use available on the website, and any changes thereto. You will be deemed to have accepted any changes to the Terms of Use when you continue to use the Services after such changes are posted.
WEBSITE MODIFICATIONS
Coval may, at its sole discretion, at any time modify the website or any part thereof, suspend the website, or modify or withdraw any services or products offered, without further notice or delay. Coval shall not be liable in any manner whatsoever to any person for any loss or damage that may arise directly or indirectly from any (i) modification or website suspension; or (ii) modification or withdrawal of services or products offered.
INTELLECTUAL PROPERTY
All content on this website, including trademarks, texts, logos, slogans, designs, graphics, images, photographs, videos, music clips, downloads, technology programs and business processes, is the exclusive property of, or is otherwise provided or used under licence by Coval. Coval makes no representation or warranty that downloaded third-party content does not infringe the rights of third parties. All content on this website is subject to Coval’s intellectual property rights under applicable laws of Canada or other countries and international treaties. Any unauthorized use of this content, including but not limited to, any reproduction, distribution, transfer or communication to the public without the prior written consent of Coval is prohibited.
Without limiting the generality of the foregoing, you acknowledge that the trademarks displayed on the website are registered or unregistered trademarks of Coval or third parties, are the property of their respective owners, and may not be used without the prior written consent of their respective owners.
No element of this website should be construed as creating, implicitly or explicitly, a licence or any right to use or reproduce the intellectual property incorporated therein without the prior written consent of Coval or the owner of said intellectual property.
HYPERLINKS
The hyperlinks on this website allow access to external websites owned and operated by third parties. Coval has no control over these external websites and does not guarantee their content. You are therefore responsible for using them, to the full exoneration of Coval. The inclusion on the website of a hyperlink to a third-party website should not be construed as an endorsement by Coval of the content of such website or as an association, affiliation or other partnership with the owner of such website. Your use of third-party websites is subject to the terms of use of those websites.
PERMITTED USE AND SAFETY
You may not use the website for any purpose other than the purposes set out in these Terms of Use and may not attempt in any way to access any information not intended for you or to test the vulnerability of our systems and solutions, compromise their security or effectiveness or send unsolicited e-mail including, without limitation, advertising.
RISKS ASSOCIATED WITH USING THE INTERNET
The website is available based on its availability, and Coval does not provide any express or implied warranty that the website will be uninterrupted, timely, secure, or free of any virus or error, that the information presented is accurate and error-free, nor that defects in the software and applications, if any, will be corrected. You are solely responsible for any damage to your computer and for any loss of data resulting from any download of material.
Communications via the Internet are subject to interception, loss or alteration and you acknowledge that Coval cannot be held responsible for damages resulting from the transfer of confidential or personal information via the Internet and that such communications are at your own risk.
LIMITATION OF LIABILITY
Using the website is at your sole risk and Coval makes no warranty, express or implied, that (i) the website will meet your requirements or that using the website will generate revenue or profits; (ii) access to the website will be uninterrupted, timely, secure or error-free; and (iii) the results that may be obtained from using the website will be accurate or reliable.
In no event shall Coval be liable for any direct, indirect, incidental, special, consequential, or punitive damages, even if Coval has been informed of the possibility of such damages. In no event shall Coval’s cumulative liability to you or any other person for any loss or damage resulting from any claim, demand, or action arising out of or relating to these terms exceed the amounts paid to Coval by you in the preceding 6 months.
END OF USE
Coval may terminate your access to the website or your account in whole or in part at any time without notice and for any reason, but in particular if Coval has reasonable grounds to believe that (i) your use of the website (a) poses a security risk to Coval or any third party, including other customers of Coval; (b) may adversely affect the website, Coval’s systems or the systems of any other person; (c) may give rise to liability on the part of Coval or any third party; or (d) may be fraudulent; (ii) you are in breach of these Terms of Use; or (iii) you are in default of any monetary obligations to Coval.
YOUR COMMENTS
You agree that by providing or submitting by any means of transmission any material to Coval, including but not limited to your suggestions, ideas, and comments, you are granting Coval permission to use such material in connection with the operation of its business. No compensation will be paid for the use of such material and Coval will have no obligation to publish or use such material.
INTERPRETATION
In these Terms of Use (i) headings are used for convenience of reference only and shall not affect the meaning or scope of the provisions to which they refer; (ii) all words and terms used shall be construed as including the masculine and feminine, singular and plural, according to the context or meaning of the provision; (iii) “or” is used in the inclusive sense of “and/or”; and (v) the expressions “hereof,” “hereto,” “hereunder,” “hereby,” and any other similar expressions generally refer to these Terms of Use as a whole rather than to any part thereof, unless otherwise specified in the text.
If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall, where possible, be construed, limited or, if necessary, severed so as to eliminate such invalidity or unenforceability; provided, however, that all other provisions of these Terms of Use shall remain in full force and effect and shall continue to be binding upon the parties.
CONTACT US
If you have any questions about these Terms of Use, click on “Contact us” on the website.