{"id":27208,"date":"2023-03-29T16:05:18","date_gmt":"2023-03-29T20:05:18","guid":{"rendered":"https:\/\/coval.ca\/en\/?page_id=27208"},"modified":"2024-10-07T15:03:49","modified_gmt":"2024-10-07T19:03:49","slug":"online-purchasing-policies","status":"publish","type":"page","link":"https:\/\/coval.ca\/en\/online-purchasing-policies\/","title":{"rendered":"Online purchasing policies"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #d99d30;\">QUICK BROWSING<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1658859923023{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;background-color: #1d1d1b !important;border-left-color: #d99d30 !important;border-left-style: solid !important;border-right-color: #d99d30 !important;border-right-style: solid !important;border-top-color: #d99d30 !important;border-top-style: solid !important;border-bottom-color: #d99d30 !important;border-bottom-style: solid !important;border-radius: 2px !important;}&#8221;][vc_column width=&#8221;1\/5&#8243;]<div class=\"gem-icon-with-text gem-icon-with-text-icon-size-medium centered-box\" ><div style=\"margin-bottom:0px;margin-top:0px; \" class=\"gem-icon-with-text-icon\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-medium  gem-icon-shape-circle gem-simple-icon\"  style=\"opacity: 1;\"><div class=\"gem-icon-inner\" style=\"\"><span class=\"gem-icon-half-1\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf1e6;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf1e6;<\/span><\/span><\/div><\/div><\/div><div class=\"gem-icon-with-text-content\" ><div class=\"gem-icon-with-text-text\">[vc_column_text]<a href=\"#commandes\">Orders and purchases<\/a>[\/vc_column_text]<\/div><\/div><div class=\"clearboth\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243;]<div class=\"gem-icon-with-text gem-icon-with-text-icon-size-medium centered-box\" ><div style=\"margin-bottom:0px;margin-top:0px; \" class=\"gem-icon-with-text-icon\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-medium  gem-icon-shape-circle gem-simple-icon\"  style=\"opacity: 1;\"><div class=\"gem-icon-inner\" style=\"\"><span class=\"gem-icon-half-1\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf45d;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf45d;<\/span><\/span><\/div><\/div><\/div><div class=\"gem-icon-with-text-content\" ><div class=\"gem-icon-with-text-text\">[vc_column_text]<a href=\"#livraison\">Deliveries<\/a>[\/vc_column_text]<\/div><\/div><div class=\"clearboth\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243;]<div class=\"gem-icon-with-text gem-icon-with-text-icon-size-medium centered-box\" ><div style=\"margin-bottom:0px;margin-top:0px; \" class=\"gem-icon-with-text-icon\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-medium  gem-icon-shape-circle gem-simple-icon\"  style=\"opacity: 1;\"><div class=\"gem-icon-inner\" style=\"\"><span class=\"gem-icon-half-1\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf1ea;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf1ea;<\/span><\/span><\/div><\/div><\/div><div class=\"gem-icon-with-text-content\" ><div class=\"gem-icon-with-text-text\">[vc_column_text]<a href=\"#paiement\">Payments<\/a>[\/vc_column_text]<\/div><\/div><div class=\"clearboth\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243;]<div class=\"gem-icon-with-text gem-icon-with-text-icon-size-medium centered-box\" ><div style=\"margin-bottom:0px;margin-top:0px; \" class=\"gem-icon-with-text-icon\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-medium  gem-icon-shape-circle gem-simple-icon\"  style=\"opacity: 1;\"><div class=\"gem-icon-inner\" style=\"\"><span class=\"gem-icon-half-1\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf58b;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf58b;<\/span><\/span><\/div><\/div><\/div><div class=\"gem-icon-with-text-content\" ><div class=\"gem-icon-with-text-text\">[vc_column_text]<a href=\"#retour\">Returns &amp; damaged products<\/a>[\/vc_column_text]<\/div><\/div><div class=\"clearboth\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243;]<div class=\"gem-icon-with-text gem-icon-with-text-icon-size-medium centered-box\" ><div style=\"margin-bottom:0px;margin-top:0px; \" class=\"gem-icon-with-text-icon\"><div class=\"gem-icon gem-icon-pack-material gem-icon-size-medium  gem-icon-shape-circle gem-simple-icon\"  style=\"opacity: 1;\"><div class=\"gem-icon-inner\" style=\"\"><span class=\"gem-icon-half-1\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf1a0;<\/span><\/span><span class=\"gem-icon-half-2\" style=\"color: #a73439;\"><span class=\"back-angle\">&#xf1a0;<\/span><\/span><\/div><\/div><\/div><div class=\"gem-icon-with-text-content\" ><div class=\"gem-icon-with-text-text\">[vc_column_text]<a href=\"#garantie\">Warranties &amp; maintenance<\/a>[\/vc_column_text]<\/div><\/div><div class=\"clearboth\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row el_id=&#8221;commandes&#8221;][vc_column][vc_column_text]<\/p>\n<h2><strong>Orders and purchases<\/strong><\/h2>\n<p>[\/vc_column_text][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Do I need an account with Coval in order to make a purchase?&#8221; tab_id=&#8221;1658863608403-3563dcb2-d76e&#8221;][vc_column_text]No. You can make a transaction as a guest on our online store.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are online purchases secure?&#8221; tab_id=&#8221;1658864415406-67f9471e-5804&#8243;][vc_column_text]Yes. The online store uses our own digital infrastructure which is hosted on secure servers by a recognized company. Additionally, we use tools from trusted partners like PayPal, Stripe, GooglePay, ApplePay and many well-known delivery companies to manage your payment and delivery information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I get a catalog of your products?&#8221; tab_id=&#8221;1658864225003-1415e5a5-cbed&#8221;][vc_column_text]Yes. Product catalogs and brochures are available online on our website <a href=\"http:\/\/www.coval.ca\/en\">www.coval.ca\/en<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can we order by phone?&#8221; tab_id=&#8221;1658864510195-7d3dc86f-42d4&#8243;][vc_column_text]No. For security measures and protection of your information, all orders must be placed through our online store.<\/p>\n<p>If you have any questions about using our online store or would like assistance, please contact customer service.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I order products if there are none in stock?&#8221; tab_id=&#8221;1658864465799-79b653a4-d36e&#8221;][vc_column_text]No. It is not possible to order a product if it is out of stock. All accepted orders are therefore for products that we can deliver to you. Please stay tuned for product availability in our online store.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel my order in whole or in part?&#8221; tab_id=&#8221;1658865228487-654350e8-7f7d&#8221;][vc_column_text]Yes. It is possible to cancel an order in whole, but not in part. If you want to remove items, you must cancel the entire order and make a new one with the desired items.[\/vc_column_text]<div class=\"gem-list gem-list-type-square\" ><ul>\n<li style=\"font-weight: 400;\" aria-level=\"4\">If you have already received your parcel tracking number, it is impossible to cancel your order.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">If this is not the case, please contact our customer service to check if it is possible to cancel your order.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">In the event that we can cancel your order, we will initiate the refund process as soon as possible.<\/li>\n<\/ul>\n<\/div>[\/vc_tta_section][vc_tta_section title=&#8221;What are the conditions and restrictions for using promotional codes?&#8221; tab_id=&#8221;1658865569611-75b48205-0027&#8243;][vc_column_text]Promotional codes can be applied to your order at the time of order confirmation.<\/p>\n<p>Some promotional codes only apply to a specific product, while others can be applied to your entire order.<\/p>\n<p>However, there are some restrictions:[\/vc_column_text]<div class=\"gem-list gem-list-type-square\" ><ul>\n<li style=\"font-weight: 400;\" aria-level=\"4\">Only one promotional code can be applied per online order.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">Promotional codes must be applied before their expiration date and therefore cannot be saved for use on future orders.<\/li>\n<\/ul>\n<\/div>[vc_column_text]Please note that promotions end at midnight Eastern Time on the date indicated.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to use a promotional code?&#8221; tab_id=&#8221;1658866555564-b77627be-9e52&#8243;][vc_column_text]If you have a valid promotional code, here is how to use it on our online store, at the time of your order.[\/vc_column_text]<div class=\"gem-list gem-list-type-square\" ><ul>\n<li>You can enter the promotional code in the box provided for this purpose from the basket<\/li>\n<li>You must then click on \u201cApply promo code\u201d in order to apply it to the order.<\/li>\n<\/ul>\n<p>Or<\/p>\n<ul>\n<li>You can, at the billing stage, click on \u201cDo you have a promo code? Click here to enter your code\u201d and then enter your promotional code.<\/li>\n<li>You must then click on \u201cApply promo code\u201d in order to apply it to the order.<\/li>\n<\/ul>\n<\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Do you sell open or used box type products?&#8221; tab_id=&#8221;1658864750954-d63c6403-d4c5&#8243;][vc_column_text]Yes. These have been inspected by our team of experts to ensure that they are working properly and that all essential parts and accessories are present. Any defect or imperfection compared to the new product will be mentioned in the product description.<\/p>\n<p>A clear indication of these products is added to each of these articles in order to allow you to identify them easily.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the difference between a liquidation, an open box product and a used product?&#8221; tab_id=&#8221;1658866654057-7dc913b6-9be3&#8243;][vc_column_text]A liquidation product is most often an item whose stocks are limited by the fact that there will be no future supply of this item. They are usually still supported by the manufacturer. These products are new and have never been opened.<\/p>\n<p>An open box product is a product that has been unpacked following a return or for an inspection. Our experts have ensured that the item is in perfect condition, that it has no aesthetic or functional defects and that all parts are present.<\/p>\n<p>A used product has aesthetic defects or has already been used. Our experts make sure it works properly and that all the essentials are present. Used products are sold as is.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why buy a clearance, open box or used product?&#8221; tab_id=&#8221;1658866593987-a8ad5689-e2f2&#8243;][vc_column_text]They are sold at a reduced price. They have, most of the time, never been used. They have been fully tested and verified by our experts. They include the manufacturer&#8217;s warranty or a warranty offered by Coval.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the products guaranteed even used or open box?&#8221; tab_id=&#8221;1658866906115-9bcbf17f-2aaf&#8221;][vc_column_text]Yes. It is guaranteed by the manufacturer, except for the defects already mentioned at the time of purchase. See manufacturer&#8217;s warranty for details.<\/p>\n<p>Products not guaranteed by the manufacturers are guaranteed by Coval for a period of 3 months, except for the defects already mentioned at the time of purchase.<\/p>\n<p>In the event of a defect or malfunction that renders the product unusable, we will replace the product with an equivalent. If it is not possible to replace it, we will refund the amount of the item in question.<\/p>\n<p>If you need to make a warranty claim, please contact our customer service department.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row el_id=&#8221;livraison&#8221;][vc_column][vc_column_text]<\/p>\n<h2><b>Deliveries<\/b><\/h2>\n<p>[\/vc_column_text][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;What can I expect regarding the delivery of my order?&#8221; tab_id=&#8221;1658867487818-887b372b-529e&#8221;][vc_column_text]Our delivery team will dispatch your order via standard post the next working day (24hrs or following Monday) from when you placed your order.<\/p>\n<p>Delivery costs are automatically calculated when confirming your order thanks to the calculation application which allows you to choose between different companies and certain delivery options.<\/p>\n<p>After your order has been shipped, we will email you your order tracking number. Thanks to this number, you will be able to check the status of the shipment using the different tracking applications of the company you have chosen.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I pick up at your warehouse?&#8221; tab_id=&#8221;1658867487940-aa2511a0-8e09&#8243;][vc_column_text]No. For reasons of security and efficiency of operations, it is not possible to pick up your order by yourself.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if my package is damaged or incomplete upon receipt?&#8221; tab_id=&#8221;1658867487876-e8665e44-112f&#8221;][vc_column_text]If your order is damaged or incomplete upon receipt, please refuse delivery and write the reason for your refusal on the quote from the carrier or delivery person. They will return the goods to us and we can study your request.<\/p>\n<p>If you were not present, you can make a complaint to Coval by contacting our customer service. We will study your request and then forward your complaint to the delivery company.<\/p>\n<p>In the case of the delivery of an item by pallet, you have a maximum of 24 hours to file a complaint with us.<\/p>\n<p>You must ensure that the problem has been mentioned on the carrier&#8217;s quote upon receipt.<\/p>\n<p>Please note that the company is in its right to refuse your complaint if the problem was not mentioned at reception.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the limits of your delivery service?&#8221; tab_id=&#8221;1658867488005-de22ec4e-c0fa&#8221;][vc_column_text]Our company specializes, through our experience and geographic location, in distribution in Eastern Canada.<\/p>\n<p>We are open to delivering to you wherever our delivery partners are willing to take our products. However, shipping costs are established from our warehouse located in Varennes, Qc, Canada.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I go to a specialist to take possession of my order placed online?&#8221; tab_id=&#8221;1658867488071-52593bc6-89df&#8221;][vc_column_text]No. As far as online sales are concerned, we are independent of the specialized shops with which we do business.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I choose the delivery date for my online order?&#8221; tab_id=&#8221;1658867488139-fb3cb9d5-075b&#8221;][vc_column_text]No. It is possible to choose a faster or slower delivery option for orders, but it is not possible to choose the exact delivery date of your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will the couriers unpack and install my merchandise?&#8221; tab_id=&#8221;1658867488244-2fb63815-736d&#8221;][vc_column_text]No. The carriers deliver the packaged goods and it is up to you to install the products.<\/p>\n<p>On our online store, we only sell products that are easy to use and install, which do not usually require the intervention of a specialist.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens if I am not present during the delivery?&#8221; tab_id=&#8221;1658867488380-0338195a-683d&#8221;][vc_column_text]Your order will, most of the time, be shipped to the Purolator or Canada Post branch closest to you. You will then receive a delivery notice informing you where, when and how to pick up your order. Please follow the instructions provided by the delivery company.<\/p>\n<p>In the case of bulky products, the carrier will bring the product back to its warehouse. A new delivery date will be fixed with you. Please expect additional charges from the carrier.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if my package is lost or stolen?&#8221; tab_id=&#8221;1658867488493-70d07e1c-5ae0&#8243;][vc_column_text]If you suspect your order has been lost or stolen, please contact our customer service department. If you are eligible, we will follow up on your file with the applicable shipping services.<\/p>\n<p>Claims must be made no later than 30 days after your order has been shipped.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row el_id=&#8221;paiement&#8221;][vc_column][vc_column_text]<\/p>\n<h2><strong>Payments<\/strong><\/h2>\n<p>[\/vc_column_text][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;What payment methods are accepted?&#8221; tab_id=&#8221;1658927937780-a555fa3a-5546&#8243;][vc_column_text]We do business with Paypal, Stripe, GooglePay and ApplePay for everything related to online payments. All your payment information is thus managed by these specialized companies for a transaction with complete confidence. We accept all payment methods that these platforms accept, including:[\/vc_column_text]<div class=\"gem-list gem-list-type-square\" ><ul>\n<li style=\"font-weight: 400;\" aria-level=\"4\">Visa;<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">MasterCard;<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">Paypal transfer;<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">Etc.<\/li>\n<\/ul>\n<\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Do you offer financing or multiple payments?&#8221; tab_id=&#8221;1658927937894-deb92441-93da&#8221;][vc_column_text]No. All transactions must be paid in full and in one payment at the time of purchase.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I pay the balance of my invoice at the time of delivery?&#8221; tab_id=&#8221;1658927937994-5c316f48-396a&#8221;][vc_column_text]No. When purchasing online, the amount must be paid in full when placing your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the prices and the number of items in my shopping cart guaranteed?&#8221; tab_id=&#8221;1658927938166-bff7f88b-3aac&#8221;][vc_column_text]No. We try to keep the prices as low as possible as well as an inventory that meets demand. However, price changes occur regularly and this also affects the items in your shopping cart. Prices and items are guaranteed when the final order is placed and paid for.<\/p>\n<p>We reserve the right not to accept your order in rare cases of major pricing error or major failure of our e-commerce platform. You will then be immediately informed and reimbursed, if necessary.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the currency used?&#8221; tab_id=&#8221;1658927938263-e23c429e-8705&#8243;][vc_column_text]The currency used on our site is the Canadian dollar (CAD).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the products taxable?&#8221; tab_id=&#8221;1658927938350-a16a87b1-8da7&#8243;][vc_column_text]Yes. Sales taxes are calculated according to the shipping address of the order and according to the provincial and federal laws in force.<\/p>\n<p>In the event of a refund, we will also refund the amount of taxes paid on the item.<\/p>\n<p>Delivery charges and taxes applicable to these charges are non-refundable, unless the return is related to an error on our part.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row el_id=&#8221;retour&#8221;][vc_column][vc_column_text]<\/p>\n<h2><strong>Returns &amp; damaged products<\/strong><\/h2>\n<p>[\/vc_column_text][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Can I make a return in case of dissatisfaction with the product?&#8221; tab_id=&#8221;1660228382962-8c41f664-dfd7&#8243;][vc_column_text]No. All products that are sold online are final sale.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I be reimbursed in the event of a defect or damage to the product?&#8221; tab_id=&#8221;1660228383062-7509dfbd-70d5&#8243;][vc_column_text]Yes. Unfortunately, we are not immune to a product with a manufacturing defect or a defect. If this happens to you, Coval is there for you.<\/p>\n<p>You have 14 days, following receipt of your order, to file a complaint with us in the event of a problem with your product. Please take photos of the problem and complete the complaint form. We will then study your file.<\/p>\n<p>The reasons can be:[\/vc_column_text]<div class=\"gem-list gem-list-type-square\" ><ul>\n<li style=\"font-weight: 400;\" aria-level=\"4\">The product does not work;<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">The product is damaged;<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">The product does not meet the description (Applies only to used products); Or<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"4\">Parts or accessories are missing.<\/li>\n<\/ul>\n<\/div>[vc_column_text]In the event of an accepted complaint, we will replace the product with an equivalent or, if this is impossible, we will refund the amount of the item in question.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the procedure for making a return?&#8221; tab_id=&#8221;1660228383131-88277052-8a44&#8243;][vc_column_text]All returns must be approved by our customer service department in order to be processed. Otherwise, we will refuse your request.<\/p>\n<p>In the event that you should send us a return, if the transport is at our expense, we will send you a delivery label which you must affix to the package to be sent.<\/p>\n<p>Please ensure items are well packaged and secured to postal standards. All you have to do is post the package to complete your return.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What to do for the return of a bulky item?&#8221; tab_id=&#8221;1660228383231-34d694db-68bc&#8221;][vc_column_text]If you need to return a bulky item, please contact our customer service department to discuss return details.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row el_id=&#8221;garantie&#8221;][vc_column][vc_column_text]<\/p>\n<h2><strong>Warranties and maintenance<\/strong><\/h2>\n<p>[\/vc_column_text][vc_tta_accordion active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Who do I contact if I have a problem with a product or need to make a warranty claim?&#8221; tab_id=&#8221;1660229102120-fb3615b2-35ca&#8221;][vc_column_text]If you have a technical problem with any of the products you have purchased from us, please contact customer service. One of our technicians will then take the time to assess your request.<\/p>\n<p>In the event of a problem covered by the warranty, the technician will contact you to explain the procedure to follow.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if I need advice on product care?&#8221; tab_id=&#8221;1660229102236-5d3f7980-9953&#8243;][vc_column_text]In the event that you need advice on the care or use of any of our products, we encourage you to consult the product user manual or visit our website. There you will find many relevant articles that could help you.<\/p>\n<p>If you cannot find the answer to your question, please contact our customer service who will direct you to the right resources.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the products guaranteed even if they are sold as &#8221;used&#8221; or &#8221;open box&#8221;?&#8221; tab_id=&#8221;1660229102436-837b1bdf-5b33&#8243;][vc_column_text css=&#8221;&#8221;]Yes. It is guaranteed by the manufacturer, except for the defects already mentioned at the time of purchase. See manufacturer&#8217;s warranty for details.<\/p>\n<p>Products not guaranteed by the manufacturers are guaranteed by Coval for a period of 3 months, except for the defects already mentioned at the time of purchase. This information will be specified in the product description upon purchase.<\/p>\n<p>This 3-month warranty implies that in the event of a defect or malfunction that renders the product unusable and non-repairable, we will replace the product with an equivalent. If it is not possible to replace it, we will refund the amount of the item in question.<\/p>\n<p>If you need to make a warranty claim, please contact our customer service department.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] QUICK BROWSING [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1658859923023{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;background-color: #1d1d1b !important;border-left-color: #d99d30 !important;border-left-style: solid !important;border-right-color: #d99d30&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-27208","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Online purchasing policies - Coval English<\/title>\n<meta name=\"description\" content=\"Check our policies on online purchases and get all your questions answered. 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